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FAQ's
Have questions? We’ve compiled everything you need to know about our services, process, and client support.
Medical Virtual Receptionist – FAQ
This section answers common questions about using a medical virtual receptionist for clinics, allied health, and telehealth. For anything not covered here, the support team can provide clear guidance before setup.
General Services FAQs
Real, healthcare-trained receptionists work remotely to answer in the clinic name, manage bookings, and handle enquiries under non-clinical guidelines.
It reduces missed calls and admin stress while giving patients fast, professional help, so clinicians can stay focused on care.
GPs, specialists, dentists, allied health, mental health, diagnostic services, and telehealth clinics needing reliable call handling without extra full-time staff.
Yes, it gives smaller clinics a professional front desk with flexible coverage instead of hiring too early.
Typically within a few business days once clinic details, scripts, and any required access are confirmed.
Medical Virtual Receptionist – FAQ
This section answers common questions about using a medical virtual receptionist for clinics, allied health, and telehealth. For anything not covered here, the support team can provide clear guidance before setup.
Services & Features FAQs
Answer calls, book and change appointments, manage recalls and reminders, handle basic enquiries, and take clear messages for follow-up.
Yes, greetings and tone follow the clinic’s chosen script so it feels like in-house reception.
Yes, according to clinic policy, to support attendance and ongoing care plans.
No, all support is strictly administrative; clinical concerns are escalated per clinic instructions.
Yes, transfers can be set up to nominated numbers, or a detailed message is sent if unavailable.
Medical Virtual Receptionist – FAQ
This section answers common questions about using a medical virtual receptionist for clinics, allied health, and telehealth. For anything not covered here, the support team can provide clear guidance before setup.
Software & Technology FAQs
Common tools like Cliniko, HotDoc, and Mindbody can be used where access is granted, or via agreed workflows for other systems.
Only necessary details are collected; access is controlled and processes follow confidentiality and clinic policies.
With permission, yes, limited to agreed booking tasks; otherwise updates are sent in written summaries.
Yes, concise call notes are sent by email or SMS and, where allowed, added to the scheduling system.
No, calls are usually forwarded to the service and existing systems remain in use.
Medical Virtual Receptionist – FAQ
This section answers common questions about using a medical virtual receptionist for clinics, allied health, and telehealth. For anything not covered here, the support team can provide clear guidance before setup.
Availability & Hours FAQs
Coverage is set during onboarding and can include standard hours, extended times, or peak periods.
Yes, it can be configured so selected after-hours or busy times route to a receptionist instead of voicemail.
Yes, by prior arrangement based on each clinic’s needs.
Yes, routing rules and hours can be adjusted as clinic schedules or demand change.
Yes, coverage can be aligned with chosen time zones, subject to agreed service hours.
How Can We Help
If you need any helps, please feel free to contact us.