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Who We Are
Trusted medical virtual receptionist team delivering reliable call answering, accurate booking, and compassionate support that keeps clinics running smoothly.
20+ years of experience
About Our Virtual Medical Reception
Medical virtual receptionists support clinics, allied health providers, and telehealth services with professional call answering, new patient enquiries, and accurate appointment scheduling, so no genuine patient call is left unattended.
Trained in healthcare communication, the team uses personalised scripts, consistent tone, and clear protocols to reflect each practice’s standards. Every interaction is handled with empathy, clarity, and discretion, making this clinic call answering service feel like an in-house front desk while remaining strictly non-clinical.
With flexible support, tailored workflows, and reliable message handling, it becomes easy to add dedicated medical reception coverage that protects patient experience and frees clinical teams to focus on care.
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Flexible, No Risk
Award wining
Flexible Medical Reception Support
Flexible medical reception support is shaped to fit each clinic, not forced into a rigid plan. Coverage, call flows, scripts, and hours can adjust as providers, locations, or patient volumes change, so the medical virtual receptionist service grows with the practice while keeping call quality, appointment accuracy, and patient experience consistent.
Beyond the Front Desk
A medical virtual receptionist delivers more than simple call answering. Support includes appointment scheduling, diary management, recalls, wait-lists, basic intake, referral details, and telehealth administration, all aligned with clinic systems and protocols so workflows stay organised.
Handled as non-clinical healthcare admin, this support functions like an extended in-house team, easing front-desk pressure, protecting clinician time, and giving every patient a consistent, professional experience.
24/7 Call Answering & Phone Monitoring
No Lock-In Contracts
Instant Notifications
1300/1800 Numbers
What Our Customers Are Saying?
We have got this! Your whole bundle to building a powerhouse of a brand!
I engaged Linda from Virtual Reception Services and was absolutely blown away! Firstly she got in contact with me within an hour of my initial enquiry. She was courteous, professional and nothing seemed too much effort for her. She helped us out when our business really needed last minute help to promote a conference. She did this efficiently and we had several people comment how nice she was on the phone explaining our conference to them. I have nothing but great things to say about Linda’s services and will definitely be using her services in the future. I would highly recommend her to anyone.
Alwyn – Physiotherapist
Linda and her Team are dedicated as it says on the site. Their services are just what my Business needed a long time ago, but I had no idea what Virtual Reception was let alone what it offered. From the first phone call to Linda I soon realised what this service could offer, and the Professionalism, I was missing phone calls every day the calls would go to message bank and I found I just didn’t have the time to get back to clients and when I did they had found someone else to do their yard maintenance, I would recommend Linda’s Services to anyone that is in the same situation.
Thanks Virtual Reception Services.
Garry’s Garden Maintenance
Linda has been a member of our network for over 12 months and during this time we have seen her business grow from infancy to what it is today. Her commitment to the VA Code of Conduct means that clients can be assured of the highest quality service, a commitment to maintaining a high level of confidentiality and a business with a high level of integrity in all matters. I highly recommend this business to any client who is looking to add a professional service provider to their team.
Liz Parker
Best decision ever! This is a decision you will not regret. Virtual Reception Services has a personal approach that will make your customers feel welcomed to your Business. Professional and excellant value for money.
Maria Bennett
We have used Virtual Reception Services for over a decade. Linda and the team have a personal and professional approach to their work. We recommend their service to anyone looking for an answer on how to shoulder the administrative and reception services of their business cost-effectively.
Michael Dawson
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